Summary: 


Over nineteen years of combined computer experience, ranging from network and pc administration to computer graphics and database driven web application design. Experienced in multi platform systems administration, client server environments, web based applications as well as network implementation and administration. Recognized numerous times at current and previous employers for going beyond the call of duty in customer service and departmental support. Currently responsible for managing a team of twenty seven Programmer Analysts who are directly responsible for supporting over 6,000 devices across 4 campuses. These systems provide core services and applications for the University of California Irvine, Medical Center Hospital and School of Medicine. Qualitative skills embrace the ability to work in a fast paced environment by multi tasking and developing good working relationships with fellow employees and customers.

Technical Skills:

        Desktop Operating Systems: MS-DOS, Linux Mandrake/Fedora Core, Windows 3.1/95/98/ME/NT4.0/2000 Pro/XP/Vista ENT/BUS/ULT, Mac OS 6.5 thru 10.x.

        Server Operating Systems: Microsoft Windows ENT/STD 2000/2003/NT, Speech Server, SharePoint Portal Server 2003/2007, SQL Server 2000/2005, SNA Server, RH Ent. 4.0

        Enterprise Operations: Active Directory, Systems monitoring/availability, Desktop Deployment, Desktop image management and deployment

        Data Room Operations: APC Rack and Power Infrastructures, Dell Rack Infrastructures, Mitsubishi 9800 UPS, Liebert Cooling Systems, Data Room design, Experience with 3 separate data room migrations.

        Software Packages: Adobe Photoshop 8.0, Acrobat 8.0, Live Motion 1.0, Illustrator 8.0, Premiere 6.0, PageMaker 7.0, Macromedia Fireworks MX, Flash MX, Dreamweaver UltraDev 4.0, HomeSite 4.5, Microsoft Office Suite XP/2003/2007, Visual SourceSafe, Visual InterDev, Site Server, , Visio, Network Associates NetShield, PC Anywhere, VNC, Crystal Reports 8.0, Ultra Edit, DameWare, Webtrends 7.0, Microsoft Speech Server 2003, many more

        Application Availability: Citrix Metaframe/Presentation Server 4.0/Access Gateway/Password Manager/Server Farm Management and Deployment, Altiris Deployment Server, Altiris Notification Server

        Messaging: Microsoft Exchange 5.5/2003/2007, Voltage Secure Messaging

        Security: Microsoft ISA Server 2004, SurfControl, Foundscan Vulnerability Suite, Retina

        Clinical Applications: RUMBA, Eclipsys Desktop 7000/Voyager 6.X – 9.X/Sunrise Clinical Manager XA 4.0/5.0, Eclipsys Surgery Information System (SIS), NetPrint, Elink, SoftMed/WebESA, Pixsys, IBM Host on Demand, PACS (Radiology Imaging System by AGFA), GE Muse/DMS/Quantitative Sentinel (Labor and Delivery), McKesson Interqual, MicroMedix, Cerner RadPlus,  WITT/Phillips Inturis Suite (Cath Lab Imaging and Archival)

        Monitoring Packages: BMC Patrol Enterprise, NetIQ AppManager 5.0, Network Associates Sniffer Pro, Microsoft Operations Manager 2005, IPMonitor v8

        Programming Languages: HTML, SQL, Visual Basic, JavaScript, ASP 2.0, Java

        Network:  Ethernet, Token Ring, AppleTalk and 802.11 Wireless/WPA/PEAP/WEP. Experience with NT, Unix and Novell based networks, including server and user administration. Working knowledge of TCP/IP, IPX and Application protocols such as FTP, HTTP, HTTPS(SSL) Setup and configuration, SMTP,SNMP monitoring configuration and Telnet. Experience with VPN Client setup/configuration and Firewall setup. Active Directory and LDAP based architectures.

        Hardware: Compaq, HP DL Server/BL Server/Thin Client/SFF/Tablets, Dell Desktop/SFF/PE Server/Blade Server/Tablets, APC Infrastructure/Netbotz, Google Search Appliances, Cisco, 3Com, APC, IBM, Apple Desktop/Laptop/XRAID, Lexmark, SMC, EMC Clariion CX600/CX700, StorageTek(SUN) L180/SL500, Mobile Handhelds

        Internet & Services: Full working knowledge of Internet protocols and standards. DNS/CNAME, MX, FTP/SFTP, IIS 4.0/5.0/6.0

Active Directory: Group Policy Management and creation, User Management and creation, script creation and management

Work Experience:

March 2008 – Present
University of California Irvine, Medical Center
Director, Client Services

·         Responsible for a team of 25 technicians and 2 supervisors

·         Responsible for all major rollouts and large scale IT initiatives

·         Responsible for all levels of support from Tier 1 to Tier 4

·         Full budgetary responsibility as well as final decision maker for new technology implementations related to desktop integrations and end user technology deployment

·         Solely responsible for all day to day support activities including VIP support

·         Solely responsible for all Video and Web Conferencing initiatives

·         Responsible for all Teleconferencing and Telemedicine projects and initiatives

·         Responsible for all Helpdesk support functions

·         Responsible for all Research computing initiatives

·         Key decision maker on new Inpatient and Outpatient technologies

Highlights: Successfully completed the opening of the University of California, Irvine New University Hospital. Played a key role in having all desktop and vendor related technologies installed.

August 2003 – March 2008
University of California Irvine, Medical Center

Programmer Analyst IV, Supervisor – Team Lead Server Systems

·         Responsible for all University of California Irvine, Medical Center. UCIMC is located in Orange County California which holds 260+ beds, inpatient and outpatient facilities over 3 key facilities

·         Responsible for managing a team of 9 Systems Administrators who are responsible for all day to day operations of 300+ Windows/AIX/Linux/MacOS servers which provide clinical, research and administrative services.

·         Manage a 5,000+ mailbox Exchange 2003 Environment (Outlook/OWA)

·         Responsible for all Data Room operations and all environment conditions for 2 data centers. Mitsubishi 9800 100kVA UPS, APC Symettra 80kW UPS acquisition and management, Liebert Cooling system acquisition and management, power scaling and coordination

·         Reported to the Director of Technology, responsible for making recommendations on new system acquisition, hardware acquisition, infrastructure planning and disaster recovery

·         Act at Tier 3 support for helpdesk and desktop staff as needed

·         Primary support for high level users such as CEO, Department Chairs and Directors

·         Key player in new solution creation for the hospital including bedside computing solutions, Citrix and Thin Client Deployment, mobile computing and call systems

·         Work directly with vendors to evaluate and ultimately negotiate new system purchases

·         Work directly with the Hospital Leadership by acting as a technology resource and represent the technology department on necessary projects and initiatives 

·         Key decision maker in new application acquisition and system scaling

·         Responsible for day to day human resources issues and team management.

·         Responsible for all day off requests, annual employee performance evaluations and monetary compensation evaluations

·         Act as Tier 3 support for Systems Administration personnel when necessary or when issues are escalated for support

·         Assist in guiding and assisting the Operation Staff, provide support and guidance for all shifts (24X7)

·         Responsible for ensuring all systems are covered by vendor hardware and support contracts

·         Responsible for maintaining spare part inventory

·         Responsible for Storage Administration backup and imaging strategies, disaster recovery planning and testing

·         Directly responsible for two EMC Clariion Storage Area Network devices totaling 7TB in clinical and financial data. Responsible for the integrity and security of that data using HIPPA and Sarbanes-Oxley guidelines


August 2002- August 2003
Irvine Technology Corporation (First American Corporation) 

Command Center Specialist


·         Responsible for monitoring approximately 400+ servers running Windows NT 4.0 and Windows 2000 Advanced Server operating systems in a 24/7 production environment

·         Diagnose and troubleshoot any hardware or software problems that occur in the production environment

·         Responsible for documenting new procedures for the department as well as publish them to the department knowledge base

·         Responsible for building the Command Center intranet

·         Perform sanity tests and quality control on all production servers, report any incorrect configurations when necessary

·         Attend change control board meetings when necessary

·         Assist in the rollout of new systems

·         Work with the Helpdesk and NOC to troubleshoot problems

·         Responsible for deploying NetIQ and other monitoring agents to new servers

·         Proactive response to problems reported by the customer or internal users

February 2000-August 2002
Micro General Corporation (Fidelity National Title)

Web Developer-Hardware/Software Support


·         Responsible for web site design and concepts for corporate internet sites and intranets

·         Creating graphics and animation for various web sites and products

·         Creating database driven web applications for Fidelity Financial and it’s subsidiaries

·         Maintaining all web servers in house as well as at off site locations

·         Maintaining Application and Data servers for department and troubleshooting various networking and desktop issues

·         Troubleshooting off site problems such as DNS or IP related problems.

·         Troubleshooting off site problems for customers

·         Documentation for support staff as well as Web Development department for future troubleshooting scenarios

·         Setup and installation of department servers and desktop computers including support after setup

·         Responsible for requesting and implementation of SSL certificates

·         Responsible for updating/maintaining corporate intranet for Fidelity National Financial and Micro General Corporation

·         Responsible for maintaining uptime for one web server containing approximately twenty web sites and fifteen FTP sites as well as one SQL server located off site

·         Meet with customers to discuss project requirements and needs

·         Responsible for setup and configuration of new web sites and ftp sites

·         Assist in migration of existing or new web sites to company servers

·         Working with coworkers from other departments to solve access issues

Highlights: Received a recognition award for outstanding customer support. Recommended for additional recognition for Server support during a network outage.

August 1998 - Jan 2000
University of California Irvine, Medical Center 

Programmer Analyst I/II


·         Played a leadership role in department y2k rollout, responsible for documenting and overseeing specific department upgrades

·         Responsible for Desktop support for the UCI Medical Center Hospital as well as Administrative offices in Orange and at the Irvine Campuses

·         Helpdesk support for the UCI staff via phone and email

·         Troubleshooting network and desktop hardware/software problems

·         Support for all Macintosh computers at the Orange campus

·         Printer hardware/software repair and troubleshooting

·         Email support for Outlook Exchange, POP3 users

·         Setup and configuration of new desktop computers, laptops, and hand held devices

·         Setup and configuration of NT servers

·         Helpdesk Documentation for department

·         Setup and configuration of standard and custom software applications used throughout the hospital

·         Setup of Novell, NT, and Exchange accounts for new users

·         Assisted in y2k rollout project

·         Created helpdesk web site which contained documentation for software installation and support

·         Assisted in troubleshooting mainframe printing problems as well as logon issues

·         Assisted in client side mainframe application troubleshooting

·         Support for DOS Based Legacy Systems throughout the hospital

Highlights: Promoted from Programmer Analyst I to Programmer Analyst II after one year.

Management Training:

                        Center for Creative Leadership: Foundations of Leadership

Technical Education:

                        New Horizons – ASP Programming

                        New Horizons – Advanced ASP Programming

                        New Horizons – CIW Foundations

                        New Horizons – CIW Security

New Horizons – Adobe Illustrator

New Horizons – Adobe Photoshop

New Horizons – Internetworking Professional
NetIQ – Appmanager Essentials
Microsoft – Microsoft Operations Framework
Microsoft – Windows 2003 Server

Personal Highlights: 


        Created “mock up” sites for commercials and motion pictures.

Achievements and Awards

·         Winner of the 2006 UCI Medical Center ARISE Award – Quarterly Award given to employees who demonstrate the core values of UCIMC. Nominated by staff including the CEO and top level Directors. This is the highest award offered by UCIMC

·         Created a program called “Meet the Geeks” for UCIMC. This is a quarterly event held at the Hospital geared towards bringing our non technical and clinical staff up to speed on latest and greatest technologies

·         Member of the UCIMC Arise Award Committee. This Committee is responsible for reviewing all Arise Award nominations and choosing a recipient

·         Successfully complete three separate data room rebuild and migrations for UCIMC while maintaining acceptable uptime and system availability for the hospital

·         Currently working on bedside solutions for our Pediatrics Intensive Care Unit. Goal is to provide computer and internet access for children unable to leave their beds

Something interesting about me:

November 2007 - The most paged person on the Verizon network among all subscribers in the Continental U.S.

References: 


Web site samples, network diagrams, data room diagrams, and personal references can be furnished upon request